Performance Metrics

We are the largest independently managed repair program in the industry and have a proven process that uses technology, people and process to drive network performance. The value to the policyholder is incalculable. Value to the insurance carrier is in the policyholder’s satisfaction and retention. We closely track contractor assignment activity and measure all key performance criteria on every assignment, providing you with the highest levels of accountability.

• Mitigation assignments are accepted within 15 minutes of consumer call

• Emergency crews are on-site within 4 hours of call

• General contractor assignments provide 24-hour contact and 48-hour inspection

• Average estimate upload time in process is less than 7 days

• 99.1% of surveyed customers indicated they would reuse the contractor program

• Customer survey program provides critical management information to all stakeholders

• Network contractors receive a monthly electronic scorecard grading their performance

• Monthly client program metrics reports are customized to your business needs