Frequently Asked Questions
We have completed the difficult, time consuming and critical contractor screening process for you. Our network contractors must possess required state licensing, meet established program insurance coverage, maintain financial stability including good credit standing, maintain professional facilities and equipment, and perform background checks on their employees who will be on the property site. All network contractors stand behind their work with a three-year workmanship warranty.
Bids may vary for a variety of different reasons. The quality of material, equipment, labor, appropriate insurance, and contractor overhead to provide management and oversight of subcontractors, are some factors that can have a significant impact on the overall cost of the bid. A good contractor has many necessary operational expenses they must cover. Even though the contractor you may eventually select may not be the lowest priced, you want to ensure you hire an established contractor that can provide you dependable quality service for your project. A low bid may be a sign of poor quality material or sub-standard work, thus always look closely at the quality of the contractor you hire.
If all other efforts by you and the contractor to mediate a dispute have been exhausted, upon request we will provide limited Issue Resolution services and attempt to propose a resolution to the dispute. Neither party is obligated to accept the proposed resolution, however the network contractor is held to high ethical standards of the Contractor Connection program.
No. Your Contractor Connection referral is absolutely free. You only pay your assigned network contractor for their services after the project is completed.
Simply enter your ZIP code in the box at the top of the page and click “Find A Contractor”. The available services in your area will pop up, and you will be able to select the services needed for your project. Once you are finished entering your contact information and project details, agree to the terms and conditions and submit your contractor referral request. Once your request has been submitted, keep your project number to track your project’s progress.
Your contractor will contact you within 24 hours and schedule an appointment to review your project. Once you meet with your contractor, they should provide you with an estimate within five days. After you approve the estimate and sign a work authorization, work on the project should promptly begin.
Yes. Contractor Connection is designed for mid-size to larger renovations or repairs. Smaller “handyman” projects like painting a door, pressure washing the driveway, small plumbing leaks, etc., should not be submitted.
Once you have received your contractor referral, establish clear and concise communication with the contractor so they fully understand your project expectations. This will give you the necessary peace of mind that your project will be completed in the manner you desire.
Most of the time, no. There are certain large projects where a deposit might be required, however, you should never provide a deposit more than 50 percent or pay in full before work is completed or if you’re not satisfied. If your project does require a deposit, make sure a detailed explanation of the deposit is provided in your contract.
No. Inspections on homes you do not currently own should not be submitted through this program. We do encourage you to submit your project request once you have purchased the home, and we will gladly assign an available program contractor to provide quotes on any mid-size to larger renovations needed.
No. The Contractor Connection program is not designed for multiple bidding purposes. We eliminate the hassle of your having to meet with multiple contractors. If you feel you need multiple bids, you can secure additional bids through other sources but always be sure to compare the quality of contractor you are going hire to complete the work.