Opening General Session
Tuesday June 11, Texas Ballroom – Level 3

8:00 AM – 8:15 AMOpening Introductions
8:15 AM – 8:30 AMHarsha V. Agadi, President & Chief Executive Officer
Crawford & Company
Welcome
8:30 AM – 9:30 AMSeth Mattison
Keynote Speaker
9:30 AM – 10:00 AMBreak
10:00 AM – 10:30 AMLarry Thomas, Global President
Crawford Specialty Solutions:
Contractor Connection/GTS Restore
10:30 AM – 11:10 AMVoice of the Customer

Shannon Cragg
Assistant Vice President
Personal Lines Property Claims
Nationwide Insurance

Lisa St. Onge
Sr. Assistant Vice President
Amica Mutual Insurance Company
11:10 AM – 11:45 AM Industry Panel

Randy McKee
Vice President Property Claims
The Hartford

Derek Dillberg
Director, Quality Assurance
USAA

Steve Marcum
Commercial Property National Vendor Manager
Nationwide Insurance
11:45 AM – 12:00 PMRohit Verma, Global Chief Operating Officer
Crawford & Company
One Crawford
12:00 PMGeneral Session Closing Announcements

Closing General Session
Wednesday June 12, Texas Ballroom – Level 3

8:00 AM – 8:10 AMOpening Remarks
8:10 AM – 8:30 AMLance Malcolm, U.S. President
Contractor Connection
Elevating Performance
8:30 AM – 9:00 AMContractor Connection - Keys to Success

Jerry Sutton
Vice President, Information Technology

Debbie Lewis
Senior Manager, Membership Services

Omar Hurtado de Mendoza
Senior Manager, Customer Service

Larry Nettles
Senior Manager, Quality Assurance and Training
9:00 AM – 9:30 AMBreak
9:30 AM – 10:00 AMNetwork Reflections

Holly Murry
FRSTeam

David Schlosser
A . Molly Company

Jim Farrer
Aramsco

Jason Taylor
Xactware

Jason Coleman
Jenkins Restoration
10:00 AM – 10:45 AMRecognition and Awards

Will Carpenter
Vice President of Operations U.S.

Cortney Young
Country Leader, Contractor Connection Canada
10:45 AM – 11:00 AMClosing Remarks

Larry Thomas
Global President

Crawford Specialty Solutions:
Contractor Connection/GTS